Privacy Policy
Last Updated: 19 September 2026
Miotots Education Private Limited ("Miotots Education Private Limited", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit, browse, register on, or make a purchase through the Miotots Education Private Limited website ("Website"), or otherwise communicate with us regarding our products and services.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide to us when you browse our Website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with Miotots Education Private Limited. The information we may collect includes:
Personal and Contact Information
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- City, state and PIN code
- Information provided when contacting our customer support team
Account Information
If you create an account on our Website, we may collect:
- Name
- Email address
- Mobile number
- Login credentials
- Account preferences
- Order history
Order and Transaction Information
When you purchase products from us, we may collect:
- Products purchased
- Quantity and order details
- Billing and shipping information
- Order value
- Payment status
- Transaction reference or confirmation details
- Refund or cancellation information
Payment information such as debit/credit card details, UPI credentials, banking information, or other payment details may be collected and processed by our authorised payment service providers. We do not intend to store complete payment card information on our own systems.
Information You Provide to Us
We may also collect information that you voluntarily provide when you:
- Contact us
- Submit an enquiry
- Request customer support
- Provide feedback or reviews
- Participate in surveys, contests, offers, or promotions
- Communicate with us through email, telephone, WhatsApp, social media, or other channels
2. Information Collected Automatically
When you visit our Website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographical location
- Date and time of access
- Pages viewed
- Products viewed
- Links clicked
- Referring website
- Website usage and interaction information
- Technical and diagnostic information
This information helps us understand how visitors use our Website, improve our services, maintain security, and provide a better shopping experience.
3. Cookies
Our Website may use cookies and similar technologies to improve functionality and user experience. Cookies may be used to:
- Remember items added to your shopping cart
- Remember your preferences
- Keep you signed in
- Improve Website performance
- Understand Website traffic and usage
- Analyse customer behaviour
- Improve our products and services
- Support security and fraud prevention
- Provide relevant marketing or advertising, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website, including shopping cart, login, checkout, or other features.
4. How We Use Your Personal Information
We may use the personal information we collect for the following purposes:
Processing and Fulfilling Orders
We use your information to:
- Process your orders
- Confirm purchases
- Process payments
- Pack and dispatch products
- Arrange delivery
- Provide order tracking information
- Process cancellations, returns, replacements, and refunds
- Provide customer support
Providing and Improving Our Services
We may use information to:
- Operate and maintain our Website
- Improve our products and services
- Improve Website functionality
- Understand customer preferences
- Personalise your shopping experience
- Respond to customer enquiries and feedback
- Troubleshoot technical issues
Communication
We may use your contact information to send:
- Order confirmations
- Payment confirmations
- Shipping and delivery updates
- Cancellation or refund notifications
- Customer service communications
- Important Website or account-related notices
Where permitted by applicable law and, where required, with your consent, we may also send information about:
- New products
- Educational resources
- Offers and discounts
- Promotions
- New collections
- Events and activities
- Other Miotots Education Private Limited products and services
You may opt out of promotional communications at any time.
Security and Fraud Prevention
We may process information to:
- Detect and prevent fraudulent transactions
- Prevent misuse of our Website
- Investigate suspicious activity
- Protect our customers and business
- Maintain the security and integrity of our Website
5. Children's Privacy
Miotots Education Private Limited offers products intended for children, including educational resources, worksheets, learning materials, toys, and other products for different age groups, including products intended for children aged six months and above.
Our Website and online purchasing services are intended to be used by adults, including parents and guardians. We do not knowingly permit children to independently create accounts or make purchases through our Website.
If you purchase a product intended for a child, the information collected during the transaction will generally relate to the parent, guardian, or purchaser rather than the child.
Where information relating to a child is voluntarily provided to us, we will handle such information in accordance with applicable privacy and data-protection laws. We do not knowingly sell children's personal information or use children's personal information for targeted advertising directed at children.
If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review and take appropriate action.
6. Sharing of Personal Information
We do not sell your personal information as part of our ordinary business operations. We may share personal information with trusted third parties where reasonably necessary to provide our products and operate our Website. These may include:
Payment Service Providers
We may share necessary information with payment gateways and payment service providers to process your transactions securely.
Delivery and Logistics Partners
We may share your name, phone number, shipping address, and relevant order information with courier and delivery partners to fulfil your order.
Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting
- Cloud storage
- Website maintenance
- Customer support
- Analytics
- Email communication
- SMS or messaging services
- Website security
- Order management
Professional and Legal Services
We may disclose information to professional advisers, auditors, legal advisers, insurers, government authorities, or law-enforcement agencies where reasonably necessary or where required by applicable law.
Business Transactions
If Miotots Education Private Limited is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
7. Third-Party Websites and Services
Our Website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, delivery partners, or other external websites.
If you access a third-party website or service, its own privacy policy and terms may apply. Miotots Education Private Limited is not responsible for the privacy practices, security, or content of third-party websites that we do not control. We recommend reviewing the privacy policy of any third-party service before providing your personal information.
8. Marketing and Promotional Communications
With your consent where required, we may contact you through email, SMS, telephone, WhatsApp, or other communication channels regarding:
- Products
- Offers
- Discounts
- Educational resources
- New launches
- Promotions
- Special campaigns
- Other Miotots Education Private Limited services
You may unsubscribe from promotional emails by using the unsubscribe option included in the communication. You may also contact us to request that your contact information no longer be used for promotional communications.
Please note that opting out of marketing communications will not prevent us from sending essential communications relating to your orders, payments, deliveries, refunds, accounts, or other transactions.
9. Data Security
We take reasonable technical, administrative, and organisational measures to protect your personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or through our Website.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Maintaining customer accounts
- Providing customer support
- Handling returns, refunds and disputes
- Maintaining business and transaction records
- Preventing fraud and misuse
- Complying with applicable legal and regulatory requirements
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
11. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal information
- Raise a complaint or concern regarding the handling of your personal information
To exercise applicable rights, you may contact us using the contact details provided below. We may need to verify your identity before processing certain requests.
Certain information may need to be retained where required by law or where necessary for legitimate business purposes, including fraud prevention, dispute resolution, or completion of transactions.
12. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw your consent by contacting us. Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services or features where the relevant information is necessary to provide those services.
13. Payment Information
Payments made through our Website may be processed through third-party payment gateways or payment service providers. Your payment information may therefore be subject to the privacy policies, terms, and security practices of the relevant payment provider.
Miotots Education Private Limited does not request or ask customers to provide sensitive payment credentials such as:
- ATM PIN
- UPI PIN
- Internet banking password
- OTP
You should never share such information with anyone claiming to represent Miotots Education Private Limited.
14. Accuracy of Information
You are responsible for ensuring that the personal information you provide to us is accurate and up to date. If you identify an error in your personal information, you may contact us to request a correction.
Providing an incorrect delivery address, phone number, or other order information may result in delays or failure to deliver your order.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our products and services
- Our Website
- Technology
- Business practices
- Applicable laws and regulations
Any changes will be posted on this page along with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your applicable privacy rights, or have concerns about how your personal information is handled, please contact us.
Miotots Education Private Limited
CIN: U85101KL2026PTC104477
GST: 32AAVCM1762F1ZD
Rajasree, TC 95/154, near KIMS, Anayara PO, 695029
Email: miototseducation@gmail.com
17. Applicable Law
This Privacy Policy shall be governed by the applicable laws of India. Miotots Education Private Limited will process personal information in accordance with applicable privacy, data-protection, consumer-protection, and other laws and regulations applicable to its business and Website.